No one likes to cancel plans, but things happen. Our cancellation policy is fair with the understanding that last-minute cancellations put us in a bind as we staff accordingly and often turn away other folks to hold your room.
- To cancel your reservation, you must contact us within 72 hours of our 3pm checkin time for any night you have reserved to avoid a charge for that night. For example, if you are to check in on Friday, contact us by Tuesday 3pm to avoid any cancellation fees. Please note, if you have a multiple night reservation, this may result in a charge for multiple nights depending on the date and time of your cancellation.
- If you fail to cancel or modify your reservation and do not show up, you will be charged for your entire reservation and your room will be forfeited.
- If you must leave before your scheduled departure date, please understand that your unused room nights will be subject to the cancellation policy above.
For guests booking direct – If you must cancel your reservation within the 72-hour window, our cancellation policy above applies. However, at your request, we will re-open your room if we are able to resell your room, we will refund you the amount for the nights we are able to resell less a $25 processing fee.
Ironman Cancellation Policy - For the Lake Placid Ironman event (July 21-24, 2022), a one-night deposit is due at the time of your reservation. It becomes non-refundable on April 1, 2022. A final non-refundable deposit, equal to the remaining balance of the total amount of your stay (including taxes), will be charged on May 25, 2022. The non-refundable dates are non-negotiable and will not be waived for any reason, medical or otherwise.
Group Cancellation Policy - Please contact us for our cancellation policy for groups with more than five rooms. Learn more about groups and gatherings at Cadence Lodge.